The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.

*Note: This page currently has several sections. Once you complete editing the Accessibility Statement below, you need to delete this section.

To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site’s pages
Defined clear heading structures on all of the site’s pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]

Accessibility Statement

This statement was last updated on October 2025

We at Northern Parcel Co. Ltd are working to make our site www.northernparcels.co.uk accessible to people with disabilities.

1. Commitment to Accessibility

At Northern Parcel Co. Ltd, we are committed to ensuring that our website is accessible to everyone — including people with disabilities, impairments, or assistive technology needs.
We aim to provide an inclusive experience that allows all users to access information, request courier services, and communicate with us easily and effectively.

2. Accessibility Standards

Our website has been designed and developed with reference to the Web Content Accessibility Guidelines (WCAG) 2.1, aiming to meet Level AA compliance wherever possible.
We continually work to improve the accessibility and usability of our site for all visitors.

This includes:

Readable text with clear contrast
Keyboard-navigable menus and forms
Logical structure and headings
Responsive layout for mobile and tablet use
Descriptive alternative text for images
Forms labelled for screen-reader compatibility

3. Supported Browsers and Devices

Our website is optimised for modern browsers, including:

Google Chrome
Microsoft Edge
Mozilla Firefox
Safari (desktop and mobile)

Older browsers may have limited compatibility, so we encourage users to update to the latest version where possible.

4. Accessibility Features on This Website

Adjustable zoom and text resizing using browser tools
Alt-text descriptions on images
Clearly labelled input fields and buttons
High-contrast colour scheme
Plain-language content without unnecessary jargon
Simple navigation menus
Contact options for alternative communication formats (email or phone)

5. Non-Accessible Content

We recognise that some older PDFs, third-party plug-ins, or embedded media may not yet be fully accessible to screen readers or keyboard navigation.
We are actively reviewing and improving these areas as part of our ongoing digital development plan.

6. Feedback and Contact Information

We welcome feedback on the accessibility of our website.
If you experience difficulty accessing any part of our site, please contact us so we can assist and improve.

Contact details:
📧 northernparcelco@gmail.com
📍 Northern Parcel Co. Ltd – Customer Service
Response time: We aim to respond to all accessibility enquiries within 5 working days.

7. Alternative Formats

If you need any information on our website in a different format (for example, large print, audio recording, or easy-read version), please contact us using the details above and we will accommodate your request wherever reasonably possible.

8. Ongoing Improvement

We are continuously working to enhance our website accessibility as technology evolves.
Regular audits and user feedback help us identify and address potential barriers.

9. Enforcement

While the legal accessibility regulations apply primarily to public sector bodies, Northern Parcel Co. Ltd voluntarily adopts these principles under the Equality Act 2010, ensuring our online services are accessible to all users without discrimination.