Privacy Policy
A Legal Disclaimer
Legal Disclaimer
The information provided on this website is for general informational purposes only and is published in good faith by Northern Parcel Co. Ltd. While we strive to ensure the accuracy and reliability of the information presented, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of any content, products, or services mentioned on this website.
By using this website, you acknowledge that:
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Northern Parcel Co. Ltd shall not be liable for any loss, damage, or inconvenience arising from the use of this site or reliance upon any information contained herein.
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All services, including courier and delivery offerings, are subject to our Terms and Conditions of Service and may vary without prior notice.
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Links to external websites are provided for convenience only. We have no control over the content or availability of those sites and accept no responsibility for them.
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Nothing on this website constitutes legal, professional, or contractual advice.
Use of this website and any communication with Northern Parcel Co. Ltd does not establish a contractual relationship unless expressly agreed in writing.
By continuing to browse and use this site, you agree to comply with and be bound by our Privacy Policy, Terms and Conditions, and all applicable laws of England and Wales.
Privacy Policy - The Basics
Privacy Policy
Last Updated: October 2025
Company: Northern Parcel Co. Ltd
Registered in England and Wales
Company Number: 16810149
Registered Office: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, England, NE1 1JF
Email: northernparcelco@gmail.com
Website: www.northerparcel.co.uk / www.northernparcels.co.uk
1. Introduction
Northern Parcel Co. Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our courier services, or communicate with us.
We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws.
2. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide to Us
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Name, company name, and contact details (email, phone number, address)
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Delivery and collection addresses
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Parcel details (size, weight, description)
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Payment and billing information
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Any correspondence or communication sent to us (via email, contact form, or telephone)
b. Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address and device information
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Browser type and version
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Website usage data (pages visited, time spent, referral sources)
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Cookies and similar technologies (see Section 8)
3. How We Use Your Information
We use your data to:
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Provide and manage our courier and delivery services
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Process bookings, payments, and collections
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Communicate with you about your delivery or enquiry
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Improve our website, services, and customer experience
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Comply with legal and regulatory requirements
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Maintain internal records and accounting obligations
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Handle complaints, claims, or disputes
4. Legal Bases for Processing
We rely on the following lawful bases under the UK GDPR:
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Contract: Processing necessary for performing a contract with you
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Legal Obligation: To comply with applicable laws
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Legitimate Interests: For improving services, preventing fraud, or ensuring security
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Consent: When you voluntarily provide personal data for specific purposes (e.g. marketing)
5. How We Share Your Information
We only share your personal data when necessary, for example:
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With trusted courier partners or drivers to complete deliveries
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With payment processors for secure transactions
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With legal or regulatory authorities if required by law
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With IT service providers or web hosts under strict data protection agreements
We do not sell, rent, or trade your data to third parties.
6. Data Storage and Retention
We store personal data securely using encrypted systems and restricted access controls.
We retain personal data only as long as necessary for the purpose collected, typically:
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Customer and transaction data: up to 6 years (for tax and accounting obligations)
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Contact form or enquiry data: up to 12 months unless ongoing correspondence exists
When no longer needed, data will be securely deleted or anonymised.
7. International Data Transfers
We primarily store data within the UK.
If data is transferred outside the UK (for example, cloud storage services), we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your information.
8. Cookies
Our website uses cookies to enhance your experience and improve functionality.
You can manage or disable cookies in your browser settings at any time.
For more information, see our Cookie Policy (if separate) or contact us at the email below.
9. Your Rights
Under UK data protection law, you have the right to:
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Access a copy of your personal data
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Request correction of inaccurate data
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Request erasure of your data (“right to be forgotten”)
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Object to or restrict processing in certain circumstances
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Withdraw consent (where processing is based on consent)
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Request data portability to another provider